Return Policy
At Sarivo, we are dedicated to your satisfaction. If you’re not completely happy with your purchase, we offer a straightforward return process via email. If you wish to return the product, there is no cost to you, Sarivo pays for the cost of the label so returns are free for you.
Eligibility for Returns
You can return your Sarivo Cervical Pillow if:
- The return request is made within 30 days of receiving your order.
- The product is in its original condition, with no significant damage, stains, or alterations.
- You have proof of purchase (e.g., order confirmation email or receipt).
How to Initiate a Return
To start the return process, follow these steps:
- Send an Email: Contact us at admin@sarivo.co with the subject line: Return Request – Order [Your Order Number].
- Include the Following Details:
- Your full name and contact information.
- Order number and date of purchase.
- Reason for the return (optional but appreciated).
- Photos of the product (if damaged or defective).
- Wait for Approval: Our team will review your request and respond within 2 business days with further instructions.
Return Shipping
- Once your return is approved, we’ll provide you with a prepaid shipping label via email.
- Pack the product securely in its original packaging to prevent damage during transit.
- Drop the package off at the nearest shipping carrier location as instructed.
Refund Process
- Once we receive and inspect the returned product, we’ll process your refund within 7 business days.
- Refunds will be issued to your original payment method.
- You’ll receive a confirmation email once the refund is processed.
Damaged or Defective Products
If your product arrives damaged or defective, please email us immediately at admin@sarivo.co with photos of the issue. We will replace the item or provide a full refund at no additional cost.
At Sarivo, we’re committed to ensuring you love your purchase. Thank you for choosing us for your comfort and wellness needs!