Privacy Policy

At Sarivo, your privacy is our top priority. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you visit or shop on our website www.sarivo.co. By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We collect personal information you provide when interacting with our site, such as:

  • Account Information: Name, email address, phone number, and password.
  • Order Information: Shipping and billing addresses, payment details, and purchase history.
  • Customer Support Information: Any details you provide when reaching out to our team.

1.2 Non-Personal Information

We automatically collect non-identifiable data to enhance your shopping experience, including:

  • IP address
  • Browser type and version
  • Device type, operating system, and screen resolution
  • Pages visited, time spent on pages, and navigation behavior

1.3 Cookies and Tracking Technologies

We use cookies and similar technologies to track your activity on our site and improve your experience. You can manage or disable cookies through your browser settings.

2. How We Use Your Information

We use the collected information for the following purposes:

  • To Fulfill Orders: Process and deliver your purchases, and handle payment transactions.
  • Customer Support: Respond to inquiries, provide assistance, and resolve complaints.
  • Marketing: Send newsletters, promotional offers, and updates (you may opt out at any time).
  • Personalization: Recommend products and enhance your browsing experience based on preferences.
  • Analytics: Evaluate website performance and user engagement to improve functionality.
  • Fraud Prevention: Protect against unauthorized transactions or security breaches.

3. How We Share Your Information

3.1 With Service Providers

We share your data with trusted third parties who assist us in delivering our services, such as:

  • Payment Processors: Securely process transactions (e.g., PayPal, Stripe).
  • Shipping Providers: Deliver your orders efficiently (e.g., USPS, FedEx).
  • Marketing Platforms: Send emails or run targeted ad campaigns (e.g.,Google Ads).

3.2 Legal Compliance

We may share your information to comply with applicable laws, regulations, legal processes, or government requests.

4. Your Privacy Rights

As a resident of the USA, you have the following rights:

  • Access and Update: You can access, update, or correct your personal information by logging into your account or contacting us.
  • Delete Your Data: Request deletion of your personal information unless required for legal or operational purposes.
  • Opt-Out:
    • Marketing Emails: Unsubscribe via the link provided in our emails.
    • Cookies: Manage or disable cookies through your browser settings.

5. Data Security

We take appropriate measures to protect your data from unauthorized access or misuse:

  • Encryption: All sensitive transactions are secured using SSL (Secure Socket Layer).
  • Secure Payments: Payments are processed through PCI-compliant platforms.
  • Access Restrictions: Only authorized personnel can access your information.

Although we strive to safeguard your data, no system can guarantee 100% security. We recommend using strong passwords and protecting your account information.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations.

7. Children’s Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with their data, please contact us immediately.

8. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page, and the effective date will be revised.

10. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, feel free to reach out to us:

Thank you for trusting Sarivo with your personal information. We are committed to protecting your privacy and ensuring a secure shopping experience for all customers.